Summary: Deliver great projects with less stress. You will learn practical strategies to de-escalate yourself and tense situations. Using common scenarios, we’ll discuss ways to apply effective communication techniques to ensure better teamwork and a smoother project delivery while also maintaining relationships with the stakeholders. Yes, this applies to managing difficult people, too.
Description: Your thoughts have an impact on how you approach situations. That is why conflict is best resolved starting from the inside out. The heavier the thoughts about the unchangeable past, the more arduous the climb to travel to the “resolution” side. This webinar will help you untangle why you are upset and how to get back to your center, so you can better manage the “what to do” or “how to do” challenge you are facing. Those challenges range from difficult conversations, changing jobs, opening a business, or just exploring what drives you to react to certain people and circumstances.
Participants will be able to:
• Explain how to prepare for successful meetings – even with difficult people
• Identify techniques for staying calm in tense situations
• Discuss strategies and helpful phrases to decrease the intensity of conflicts
• Create effective communications to partner with your team and stakeholders